Dear Kathy, We recieved your nice note and we are sorry we did not have a chance to follow up with Cory before we left for home.  His (Cory) help and his patience with our granddaughters was above and beyond the norm and was greatly appreciated.  When ever we are back in the area we will be sure to ask for Cory Walker.  We have always received great service at Hilltop (Cindy in Rentals too) and we will be back?  Sincerely, Jim and Barb Atencio Rociada, NM Dear Sir, We were the recipients of your angelic service staff on Saturday 7-10-10.  We had an accident that ripped the backend of our trailer off an thought our trip out west was ruined.  Your staff took us in, evaluated our situation, repaired the damage all in a couple of hours and we are now on our way out west.  They were courteous, friendly and wonderful.  Hilltop rocks!  Al and Caron Somers New Boston, MI PS I won't tell who gave us the ice cream but that was the final act of kindness that put me in tears!  Thanks so much!  Good morning Steve,   Yesterday, my wife Cheryl and I brought our 2010 Cougar 5th wheel for a roof sealant recall appointment for 12:30pm est to Hilltoprv in Escanaba.   I wanted to mention to you in a short message that the hospitality and concern for detail regarding my little problems in our new 5th wheel was the main reason why we purchased our 2nd camper from Hilltoprv in 4 years plus the service is also the reason that I share with my friends, relatives and neighbors about Hilltop in Escanaba.   Please take the time today to thank Kathy for always assisting us with our questions, Michelle for her dedication in recording our concerns into the electronic workorder and her continuous smile, Joe for taking the extra effort in going the extra mile in addressing and fixing our small problems in the service department and Patti for selling us the two presidents chairs as she could sell ice to an eskimo.   Thanks again for your staff that is always warm and friendly from the parking lot to the cash register and especially for making us feel like part of your RV Family.   Dale and Cheryl Trombly 520 Mayview Kingsford, Michigan Thanks Gail! We just got back from our "shake down" camping trip at King Lake. The camper is awesome but we sure could have done without all that snow! We absolutely love the camper, the layout, storage, amenities, etc. You guys sure do sell a great product! Thanks for everything including the picture! Your happy campers, John and Alison King    Good morning Steve,   Just a short thank you for providing my wife Cheryl and I with our new 2010 Keystone Cougar as we drove our first 5th wheel home to Kingsford on March 31, 2010.   A special note of thanks for the great job that Cory Walker did answering all of our questions and making us feel like members of your RV family. He always returned our phone calls and replied promptly to our e-mail messages   Also, please personally thank Dan in service for the excellent commitment in providing all the right answers to our many questions during our orientation before leaving Hilltoprv with our retirement dream 5th wheel.   Sincerely,   Dale and Cheryl Trombly Kingsford, Michigan   DIANE AND HILLTOP STAFF,   WANTED TO LET YOU KNOW I MADE IT HOME WITHOUT ANY PROBLEMS WITH MY "NEW" CAMPER. ALTHOUGH I HAD NO REAL PLANS ON BUYING TO THE DOLLAR DEGREE I DID, YOUR PROFESSIONAL GUIDANCE THROUGH YOUR AVAILABLE INVENTORY AND BY LISTENING TO MY NEEDS BROUGHT US TO A VERY SUCCESSFULL CONCLUSION TODAY. AND MY WIFE APPROVED!!, SO WE "DONE GOOD". I WANT TO THANK YOU ALL WHO PARTICIPATED. THE GREAT SMILES AND ATTITUDE, FROM SALES ,SERVICE AND PARTS, YOU ALL WERE GREAT.  FROM THE DAY I WALKED IN TO THE WAVE OFF FROM YOUR GREAT SEVICE TECH WHO VERY PROFESSIONALY SPENT THE TIME NECESSARY TO EDUCATE ME AND TO MAKE SURE I WAS GOOD TO GO. THANK YOU! WE'LL BE BACK.  AND WERE GONNA TELL EVERYBODY WHY! YOU ALL GET A HIGH FIVES!   CONRAD AND SANDRA KONTIO HAPPY CAMPERS      This message is for Steve Swanson: Steve, my husband Gary and I have been watching your commercials on TV-6.  Excellent!  The "feelings" you portray of making family memories is so true!  We have had our disagreements in the past but we love our new camper and it has made exceptional memories for us and our 7 grandchildren this summer.  I feel safe.  My grandchildren are "city kids" and to expose them to an entire other world like camping has given them a feeling of security and insight into a whole other world out there.  Thank you! You have stood by your word in your commercials of satisfied customers and I am very appreciative of your classy style of being loyal and open to your customers.  We even got our repairs done in Ishpeming.  Thanks Steve.  Take care to you and your family. Deb and Gary Heinzelman Michigan "A HUGE THANKS............To Hilltop RV Superstore for all their help and support with the festival.  Events like this are not possible without the support of people like this!!  Please keep that in mind when considering your next camping related purchase."   Woodtick Music Festival     Click here to view the Woodtick Video!  5 Sept 2008   To: Manager & Service Staff,   We were just beginning a month long RV tour to Canada in mid-July when our propane alarm went off.  We will be forever grateful that it happened only an hour from Hilltop RV.    Every single person was helpful, courteous and capable.  You took us without an appointment and spent several hours repairing our rig.  Not only that  but the part needed to repair the leak was delivered to our campsite the next day.   This kind of personal skilled and caring services are rare in todays world.  Thank you for ensuring that our trip was safe and if ever a referral is needed we would be more than happy to make it.    A & L Babcock Fairview, NC 3 Sept 2008   Hi Patti,   Please let me take a moment and thank you for taking  customer service to the next level.  I will look forward to using my new stearns meter and I will always remember the nice friendly voice that helped me out today.  I will recommend you and Hilltop RV to all my boating friends in the years to come.   Thank you again,   With kind regards,   J Hutter Woodenville, WA I wanted to let you know what a pleasant service experience we recently had at Hilltop RV.  I especially want to thank Service Advisor Jennifer for all of her help.  We began experiencing wiring problems with our unit on the way north on Sunday.  We camped at the RV Park behind your dealership on Monday.  I came over to see if there was a chance to get it looked at sometime Monday.  Jennifer was very accommodating and was able to get the unit in and assigned a technician.  With the help of Twin City Ford the problem was identified and the problem corrected.   From there we traveled to Duluth and while there experienced hot water heater problems.  I phoned Jennifer and asked if we would be able to have Hilltop Service the water heater on our return trip through Ishpeming.  Again she did her best and was very accommodating in getting our 5th wheel in and assigned it to service technician Jim.  Jim quickly diagnosed the problem and replaced the unit.  We were on our way quickly. Your dealership should feel very lucky to have such accommodating people working for you.  Too many times in today' exist.   Hi there, My name is Becky and I own a pop-up camper (2001 Coleman Utah) that I purchased from Van Boxtel in Green Bay. Since I have purchased this camper I have been the most unsatisfied customer in the world. I have dealt with Van Boxtel the whole time trying to get some customer service out of them. They are truly terrible! Recently I was having problems with my water pump in my camper. To no avail I called Van Boxtel. Same scenario, pardon my French, but customer service there sucks. I got furious with them and decided to call Hilltop RV to see if I couldn't find someone there that would help me. I did, her name is Tammy and she is the most helpful person in the world. She started off by calling Fleetwood for me to see if she could locate the part number for the water pump. That didn't work because they must have been really busy that day, she waited on hold for 40 minutes. Then she asked another employee of Hilltop Rv (Jerry) if all water pumps are standard in a pop up, he said "yes they are". She then mailed out what was thought to be the right pump. It wasn't.  I called her the next day (talked with Jerry, Tammy was on vacation). Jerry left her a note to call me the next day and told her that it wasn't the right one so she called Fleetwood back again. She got the part number and mailed it out to me right away. Customer service through Hilltop RV is wonderful. You have the most helpful employees around, please don't let them leave you. If in the future I plan to trade this camper in and upgrade, you can bet that I will be coming up to Escanaba to do business with you. I thank you so very much and keep up the great work! Becky Dietzler   Oconto, WI Hi Denise, As I guess you know, the battery trade went very well after the guy from Herrild's talked to you.  Thank you so much for saving me a trip to Escanaba.  What a great solution.  I came home and put the battery in and the jack light was very bright like it should be.  I haven't been out to check things out this morning, but I think that's the end of the problem.    Oh, yeah, the propane detector has not been screaming at us either, so presumably we're fixed.    Big thanks once again. I know it's your job, but it makes me feel like we bought our trailer at the right place too.   Jim Wenger   Denise,   Last fall my neighbor asked me where we purchased our Coachman camper from and I stated Hilltop RV in Escanaba, He then asked me why not local and I informed him that the service department at Hilltop RV was the most recommended in the UP and Northern Wisconsin. Our neighbors then purchased a nice 31 foot 5th wheel last fall on closeout at Hilltop RV.   This spring another couple that we know from purchased a new trailer/camper from Hilltop RV based on my recommendation as to the BEST service in the UP.   After purchasing our Coachmen in May of 2007, we needed servicing in June for a rubber replacement strip to prevent water from entering the camper so I scheduled an appointment and while camping in Gladstone I had the camper repaired to my satisfaction and we went on our way back home to Kingsford to enjoy a summer of fun and NO rain in the camper because of the service department.   Last month, I noticed that the tires were cracking or splitting so I called Denise at Hilltop RV and she immediately requested that I send digital pictures of the tires and a short  letter with the applicable tire information. After receipt of my e-mail dated April 26, 2008, Denise proceeded to request an authorization to replace these four Nanco tires and then called me the following week stating that the NEW replacement tires were being shipped on April 29, 2008 and that we should receive them with 3-5 business days.   The tires were received on Tuesday, May 6 and I had them mounted, balanced and installed on Wednesday, May 7.   A recall tag number was requested and the old tires will be shipped this week from Bubloni Collision Center in Iron Mountain.   I just wanted to thank Denise for the expert job in taking care of a customer in a highly efficient manner.    Similar to what I have informed other potential buyers of campers in our area, Hilltop RV is still the number#1 dealer in the UP and northern Wisconsin.   Thanks again,   Dale T   Kingsford, Michigan To everyone at Hilltop RV,   Just wanted to let you know that so far our experience with Hilltop has been great. We just purchased a new Cougar from your dealership and everyone was extremely helpful and answered any and all questions. Both Chris and Cory were great to deal with.   Your internet web site is one of the reasons we chose Hilltop. We are about an hour away and we were able to do a lot of research on your site before we made the trip to talk with you. Cory was great at getting back to us with ideas, ballpark prices and trade in values which helped us narrow our search.   Also Kathy was excellent at making sure we were comfortable and was both helpful and informative at giving us different options to work with.   Thanks again and we look forward to picking up our unit soon and enjoying it for many years to come.                                          Jim and Laurie W.                                      Wausaukee, Wi.

The day we came to your lot, I had NO thoughts of buying a trailer.  Because of the way your staff treated us, the price, & the unit itself.... well, the rest is history!  Now Barb and I  are enjoying camping again.  Because of our health we never thought we would camp again.  The unit we bought is sooo easy to hook up, tow, and set-up.   Any chance we get to promote Hilltop RV Superstore-- consider it done. Happy Campers, Dave and Barb A. Iron River, Michigan P.S.  Thanks for cookies and treats.

I would like to send my thanks to Hilltop RV for having employees like Kent who went out of his way to help with a plumbing problem in my concession trailer at Mattson Lower Harbor Park after your store closed for the day.  Not only did he continue to listen to my problem on the phone, he diagnosed the problem and drove to the park and fixed it for me!  You people are so lucky to have dedicated employees like Kent.  This kind of thing doesn't  happen everyday.  I travel the midwest all summer and I must say this is one of the kindest things I have evidenced on my travels.  I must say with a person like this, as an employer myself, I'd have to give this man a raise and make sure that he understood how extremely valuable he is and will continue to be to the company!  Pay the man, keep him happy and a valued employee!  Matthew M. Bessemer, MI

Dear Gail Thanks for the card.  Just thought I'd drop a line to tell you how we felt about our recent purchase.  I can't remember ever buying anything where I received better customer service.  Everyone on your staff was helpful, friendly. and informed.  We think our camper will be a fun part of our retirement. Bob and Sue M.

Hi Cindy,     I just thought I would take a moment to let you know how much we enjoyed our trip and to thank you for your help every step of the way from my initial questions about renting to questions about paperwork and procedures to your hands on demonstration of how everything works.       The time leading up to a vacation can be very stressful, worrying about all the details and trying to make all the necessary elements come together.  But thanks to you, the trailer rental was not one of those worries.     My family and I had a wonderful time.  Camping with the trailer gave us quality family time like no hotel could.  And thanks to a thorough walk trough of all the features and operations of the unit everything went as smoothly as if I were an old pro.  I'll definitely be thinking of renting again in the future because of this very positive experience.   With sincere gratitude, Bill C.

Steve: I would like to thank Patti Britton for her fine service rendered to me while I was buying some truck camper tie down equipment for my ford F-250, there was a problem with the shipping and I was due to leave on a camping trip that had been planned for months. So, Patti sent the items over night and this was an expense to your company above and beyond normal operations. What I'm getting at is that your company really knows the meaning of customer satisfaction and that means a lot to me due to the fact that a lot company's both large and small tend to hide behind these words and don't deliver what they say. I will always buy from Hilltop RV and will always tell anyone I know about your company and how good I was treated, and that Hilltop delivered no questions asked this is a great way to do business and I'm very thankful that I know of a place where the customer really gets a great deal. Thank you so very much, and please mention this to Patti. Christopher Scott L. Hesperus, CO Thanks again, Hilltop RV is the best.

Dear Kathy and Steve, Our experience with Hilltop has been wonderful!  The staff has gone out of their way to help make our camping experience enjoyable and safe.  If we had a question later on the week, they were always ready to help and answer any questions or concerns we had.  Our family will definitely do this again and we look forward to working with them again when we come back to the U.P.  There is no place like Hilltop! Jim and Norma T.

Cory & Scott: Thank you very much for taking the time to show us around yesterday. I want to apologize for not getting back to either of you or Kathy by the end of day yesterday like I had said we would. By the time we got back to Green Bay (and my forgetfulness of the time zone change) it was after hours. My apologies! We discussed the trailer at length yesterday, and did stop and look at a few more on the way home. Though your company provided us a very attractive price – we realize we are uncomfortable with purchasing a trailer at this time. With the building of our new home – we really do not want to take any money from our down payment on the new home for a trailer we will only use a few times this year. So we have decided to pursue purchasing a trailer next year. Once we determine what our house payments will be and what we can afford . This will better enable us to look at “newer” trailers. We will definitely keep your facility in mind when we do decide to purchase a newer trailer. I liked the friendliness, selection and policies of Hilltop. Our experience with Hilltop was a comfortable and relaxed, as compared to our local dealers with their hard sell/up sell approach. Thank you again Dawn & Dennis D.

HilltopRV Superstore and Patti - what a piece of gold way up north.  First, a comment on the website - easy on the eyes, easy to navigate and easy to find what one is shopping for.  So many storefronts on the web make it so difficult to find or use their site, but not Hilltop RV.  A website, at least for me, needs to capture me quick or I'm off to another site.  The design of the Hilltop RV Superstore is done with the customer in mind - just excellent.  Secondly, if one has to call, it is so rare to find a real person who really cares, who will walk more than the "extra mile" for you, and is sooooo easy and pleasant to work with, and, does what she says she will do.  As often experience, the voice on the other end is just that, a voice, and an impersonal one, at that.  Not at Hilltop RV, Patti makes you feel like she has known you for years, that you are special, and, man, can she get it done!!  Just a short conversation and you know you are dealing with a hard working, caring, honest, and trustworthy individual.  I'll keep coming back for my RV needs, for sure!   Bob from down under the bridge

Thanks again for the speedy delivery of parts ordered,, Always great to buy from Hilltop We will send all the business we can your way . Thermostat was received Wednesday.  Thanks Jim H